volunteer engagement survey questions

Volunteers often show up for specific events, like a film screening or neighborhood cleanup, but otherwise aren’t in regular contact with the organization. A Volunteer Engagement Survey is usually run every 1 or 2 years and covers a wide range of topics. Engagement index questions. you shouldn’t offer too many options, if 10% or more choose. In addition, they make assumptions about the reader and forces them into an answer that doesn’t necessarily reflect their circumstances. A good guideline for reasonable recall is keep it within three months. Although it’s hard to categorize all responses, multiple choice questions need to have a limit so the reader doesn’t become overwhelmed and quit halfway through. 5 = positive experience, 1 = negative experience. Would you rather spin your wheels on tactics that have zero impact or make well-informed investments based on real, actionable data? Identify Volunteers' Skills. Make it simple by allowing them to rate your organization on a scale of 1–10. Getting volunteers engaged with your mission begins with your training program. Example: “How many hours do you volunteer each week (0-3, 3-5, 5 or more)?”. Volunteers give freely of their time and talent when they believe in the mission of your organization. Tip: Have readers prioritize by limiting the number of boxes they can check off to no more than 3-5, depending on the total number of options available and the number of volunteers you have. Making all questions required risks having the respondent just click on anything to get through to the end or stop because they get offended that you are so inflexible. You should get the password reset instructions via email soon. If you don’t get the email, please check your spam folder. Tobi Johnson & Associates, LLC | © 2008 - 2020 All Rights Reserved. But, too often survey questions aren’t designed to capture real, actionable feedback. These are more common than you think. . The first survey is a follow-up for new volunteers after their first time serving. Step 4: New Opportunities. Volunteer recruitment. Rate your overall experience during your first time serving with {{ministry_name}}. Tip: Use “N/A” when you suspect that not every volunteer has had an experience and, therefore, may not have an informed opinion about it. Because I was unable to meet 1-on-1 with each person very often, I implemented two surveys to continually gauge my team’s health. Along the same lines, don’t forget to include a range (for example, “0-25%, 26-50%, 76-100%). A volunteer survey is a questionnaire that asks individuals about their recent volunteer experiences with you. While this is not always the case, it makes sense to give readers the chance to add their own special sauce. A lot of templates have volunteer survey questions already, so it’s just a matter of tailoring the questions to your organization. More common than you might think, we often neglect to double check that we aren’t offering the same option in two answers. Your survey shows that their work is appreciated and that you value their insights. Nick Blevins. Issues facing my community are important to me. 4. Look for variation across demo-graphics for this question in particular. Member Satisfaction Survey Template 14 questions View Template This member satisfaction survey template is targeted towards all the … Honing in on the right volunteer survey questions is one way to quantify highly-subjective qualitative information to track trends over time. Related: The Right Time To Run Employee Engagement Surveys. After you draft up your next volunteer survey questionnaire, review this list to see where you might improve for clarity and more reliable data. In today’s blog post, we will provide 5 tips to make the most of your organization’s volunteer satisfaction survey. Try this survey template for free! Sure, the results might feel good, but what are you really learning that can help you. Now that you know that what you ask and how you ask it is so vital, make sure your questions: 1. Collect information, payments, and signatures with custom online forms. The answers to these questions will reveal gaps in your training and demonstrate to volunteers that you value their contributions. Ask what motivated them to apply, how they found you, if applying was easy or difficult, and if they’d recommend your nonprofit to other potential volunteers. Being human is an imperfect science, which makes studying us even harder. Remember, your goals is to have them complete the whole thing. Executive level support of volunteer involvement is a critical issue . This is How to Ask Better Volunteer Survey Questions No matter what you need to learn about volunteers – their satisfaction, their impact on clients, their needs, or the reasons they leave – crafting the right volunteer survey questions can help you make smart Similar to no including “Other” as an option in some questions, offer the option to select “Not Applicable” is also a smart practice when your reader may not be qualified to respond in an informed way. Start asking for feedback when a volunteer signs up with your program. The word “respect” can mean different things to different people, thus you won’t be comparing apples to apples. Because of the growing popularity and ease of understanding of Employee Pulse surveys, I’ve kept the questions in a pulse survey mode. This also reduces the amount of scrolling the reader must do to get through an online volunteer survey, making it appear shorter and easier. Ask about something you can actually change or improve Lattice's employee engagement surveys include suggested questions developed from psychological and management research, with the help of UC Berkeley professor and behavioral economist Elizabeth Linos. Tip #1: Your Volunteer Satisfaction Survey Should Ask the Right Questions Create a table for the questions. Honor this. Years ago, I was leading a large team of volunteers. Did the trainer give them clear instructions? Keep choices to no more than 10-12 options and use columns to organize them in a symmetrical way. Example: “Do you log your hours right after every shift? You can begin with a volunteer survey template that already has standard questions, then customize it for your organization and your volunteers. As they say in the research biz, “garbage in, garbage out.” This couldn’t be more true when it comes to volunteer survey questions. Ask questions like, “Did you understand the directions we gave you?” and “How well were you prepared for your volunteer position?” Ask if the training was adequate for the tasks they were given. Ambiguous questions include words or phrases that can be interpreted in different ways. Conducting volunteer surveys is an effective way to find out how volunteers perceive your nonprofit. We took a look at the questions asked through Know Your Team — our hundreds of questions we’ve researched and written, and the hundreds of questions our customers have written — and pulled the questions with the highest response rates. Just write the question or issue that you would like the volunteer to express his level of satisfaction on. Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied These can include engagement, colleagues, communication, diversity and inclusion, leadership, management, respectful workplace, role, safety and security, service, values, culture, wellbeing. 1 2 3 4 b. I am knowledgeable about the issues facing my community. use this free template Preview this template. Ask what motivated them to apply, how they found you, if applying was easy or difficult, and if they’d recommend your nonprofit to other potential volunteers. Along the same lines, if readers are allowed to check as many options as they’d like, they’ll check off many, and you’ll have a hard time prioritizing what is the most important. Ask questions like, “How engaged do you feel with the organization?” and “Is the organization providing you with meaningful volunteer opportunities?” Ask how likely they are to continue volunteering with your organization. "A candle never loses any of its light while lighting up another candle", The most important volunteer survey questions to ask. Volunteer satisfaction surveys are a great way of getting feedback from your volunteers. Created with Sketch. We heard their questions, we explored the shortcomings of working through volunteers and we garnered success stories. Below are some of the top mistakes we see people make when writing their volunteer survey questions. Here are some ideas for volunteer survey questions. Please indicate your level of agreement with the following statements: (1 being strongly disagree and 4 being strongly agree) a. 1 2 3 4 c. I am engaged in addressing the issues of my community. Naturally, if they say they aren’t likely to continue, ask why and what would change their minds. Volunteer Management Guide for Nonprofits, Strategies to Increase Volunteer Turnout for Your Nonprofit, Boost volunteer recruitment: 5 reliable tech strategies, How to Make a Great Volunteer Application Form, 7 best volunteer management software products, 5 Tips for Nonprofit Volunteer Management, 111 Pine St. Suite 1815, San Francisco, CA 94111, By clicking "Create My Account" you agree our. You might not like everything you hear, but ensuring a range of volunteer feedback — both positive and negative — will make all difference. You’ll thank yourself when it comes time to analyze the data. What makes for the best employee engagement survey questions to ask? Start with easy questions first and leave personal questions including. Example: “How would you like us to communicate with you, for example via Facebook?”. Support your volunteers who may be more vulnerable to COVID-19, especially older participants. Ask how helpful the onsite staff was, whether they felt welcomed, and if they’d volunteer again. Step 3: Questions. If there are no other options, they may select one of the only options available, but never be able to commit. Below are some of the top mistakes we see people make when writing their volunteer survey questions. If you think it’s in your volunteers’ best interest to stay home, make them feel valued and let them know you’ll be ready to receive their help when it’s safe to do so. Tip: Keep choices to no more than 10-12 options and use columns to organize them in a symmetrical way. In this case, the reader is asked to assess two separate items that might happen at different times and be delivered by different people. Interestingly enough, these questions tended to share one of more the … This doesn’t have to be difficult. It’s finding volunteers. 10 Questions to Increase Volunteer Engagement. Example: “Are you respected by fellow volunteers?”. Send the new volunteer an engagement survey. Once you have determined who your target is you will be able to identify what is important to them in the volunteer experience. If someone volunteers 3 or 5 hours a week, which option should they choose? Don’t miss the opportunity to ask them for feedback when their experience is fresh. Here is a volunteer experience survey template that you can use to send out a feedback survey to your volunteers. Questions like, “Overall, were you satisfied with your experience at our fundraiser, neither satisfied nor dissatisfied with it, or dissatisfied with it?” and, “Was the cost of attending our fundraiser too high, too low, or about right?” will help you understand your attendees’ event experience. In some cases, it makes sense to require certain volunteer survey questions. Volunteer survey questions are kind of like dating — you don’t ask the tough ones right off the bat. Similar to leading questions, loaded questions influence the reader to answer in a certain way. For example, a preliminary question that qualifies the reader to take the survey, bounces them, or a general satisfaction question that is critical to your data analysis. A volunteer satisfaction survey can help your organization to make strategic changes that push your program forward and offer new benefits to volunteers. Example: “Do you use the information you learned in training last year?”. Get our top articles delivered straight to your inbox each week. Here, we share 20 employee engagement survey questions that you should use, why they’re important, and what we see as the typical score across our benchmarks. Then write the numbers 1 to 5 denoting the different levels of satisfaction, with 1 denoting lowest level of satisfaction and the 5, the highest. Include event-specific queries, such as if they felt there was enough staff and volunteer help or if the venue was appropriate. Due to the nature of this question, it has a moderate benchmark range of 55-60%. These kinds of survey questions ask the reader to respond to two things at once. Benefit your program! Plus, focusing your survey questions on the volunteer’s experience can help keep them engaged with the organization. Although they may have now incorporated what they learned into their service, they will only be able to remember a few tidbits of the coursework. We have several sections in our engagement survey question ban… But, we shouldn’t assume those who don’t work with us on a daily basis understand. It’s embarrassing to notice after the fact, and your data will be incomplete. The survey measured (1) the number of staff with active volunteers and volunteer needs; (2) how staff foresee making use of volunteers; and (3) ways to improve the volunteer program. They want to learn about the mission of the nonprofit, its vision for the community you serve, and how the work they’ll do fits in. A secondary data analysis of survey results collected of paid staff (n = 34) from a mid-size Community Based Organization was conducted to assess volunteer needs. Have readers prioritize by limiting the number of boxes they can check off to no more than 3-5, depending on the total number of options available and the number of volunteers you have. But, choose wisely, and make some questions (e.g., demographics) optional. The beauty in asking for this kind of feedback is that the volunteers will willingly provide all the information needed to put together an improvement plan that can help take the volunteer program to the next level. I get to meet with a local network of ministry leaders a few times a year. Evaluate the volunteer application process; Start asking for feedback when a volunteer signs up with your program. Doing so allows volunteer to opt out of one question without abandoning the survey altogether because they worry they can’t be truthful. Your goal should be that readers understand the question in the same way across the board. But, choose wisely, and make some questions (e.g., demographics) optional. 1. Asking the right volunteer experience questions will help you in achieving that. Thank you. This is done to help identify any improvement opportunities that could be used to develop and enhance the volunteer program. in volunteerism. Let’s chat. We’ll assume the latter. This seems like a simple enough question, but how many people may actually do it every time? Volunteers will lose confidence if the training fails to give them what they need to do their jobs. Consequently, you never know which item your reader is really reacting to. You can also keep it clean by not using one. So, keep suggestions out of the mix, unless you are offering a complete list for a multiple choice question. Ask them to rate how meaningful the tasks they’re doing are to them and if they feel their work is having a positive effect. Every time we ask for topics to discuss, there is one that always comes up the most. Create free online surveys with eSurveysPro.com. This structured questionnaire asks volunteers if they want to participate in other activities and whether they have special skills. Below, we’ve compiled some sample volunteer retention survey questions to help report on volunteer satisfaction. In volunteer surveys, if a question is required, the reader cannot continue on without answering it. The best feedback surveys pose relevant questions that are easy to answer. Example: “Are you happy with our NPO’s parking reimbursement policy?”. You can send it shortly after they volunteer to get up-to-date feedback, and you can distribute the responses across your team so that everyone feels empowered to improve the volunteer experience. Your volunteers probably have lots of questions. For example, a preliminary question that qualifies the reader to take the survey, bounces them, or a general satisfaction question that is critical to your data analysis. Get richer survey results. They must be developed in a way that not only encourages volunteers to complete your survey top to bottom, but also inspires them to give good, candid answers. In all twenty of the questions that follow, you’ll see typical benchmark scores for each. This is How to Ask Better Volunteer Survey Questions, What’s more, the data you gather will allow you to confidently, But, too often survey questions aren’t designed to capture real, actionable feedback. eSurveysPro.com allows you to create surveys online, gather responses and analyse results fast, easy, professional. The best way to begin a volunteer engagement plan is to brainstorm and answer questions to find out who your ideal volunteer is. How do you make them feel appreciated? Volunteering since his college days, Michael believes even the smallest step towards improving somebody's life is worth all the effort. 70% on this question would be a very high score. Be responsive. You’ll use this engagement survey to gauge their, well, engagement. What’s more, the data you gather will allow you to confidently demonstrate and communicate the impact volunteers have on your nonprofit. The foundation for gathering reliable data are your survey questions. This requires the reader to remember what was included in training, specifically. This assumes the reader as the time to volunteer on the weekend. 206.799.9038 | tobi@volpro.net | Sitemap | Privacy Policy. Are pointed and unambiguous 2. Tip: That said, while you shouldn’t offer too many options, if 10% or more choose “Other” then you may not have enough categories. You’ll thank yourself when it comes time to analyze the data. They want to be engaged in worthwhile work that makes a tangible contribution. take a few moments to complete this survey and help build our program. Volunteer Satisfaction Survey Questions. These and similar questions will establish good communication with new volunteers and give you insight into how to improve volunteer recruitment. Note that scores below 40% here are a strong indicator of churn. Example: “How would you rate your volunteer training and support?”. Find out about their application experience. How f… By Nick Blevins, contributing writer. It’s always a best practice to include your most important “need to know” questions at the beginning to make sure most people answer them. Here are the 7 questions. More than anything else, volunteer satisfaction hinges on the impact the volunteer thinks they’re making. This sample survey questions for non-profit volunteer enrollment serves its purpose as a source to collect inputs from the volunteers. Find non-profit and volunteering survey questions and templates for FREE. It's crucial to understand, firsthand, what members want from your organization and how well each member perceives your nonprofit. Leverage these factors and you will have a great engagement plan in no time. The sampl… We want to hear from you! Tip: Start with easy questions first and leave personal questions including demographics until the end. Everything you need to know to master writing volunteer surveys to gauge satisfaction and impact in 6 easy, actionable steps! Are you ready to start your employee engagement survey? It’s a very simple, 7-question survey designed to measure how well new volunteers are being introduced to their new team and role. They may not fit into your neatly constructed boxes, and it may interest you to be aware of these outliers. Example: if you asked “Rate the level of fun you had at last month’s annual volunteer celebration?”. 20 employee engagement survey questions every company should ask 05. Created with Sketch. How satisfied did you feel after volunteering? Unfortunately, we humans are swayed that easily. If you include acronyms commonly used at your agency, spell them out and then include the abbreviation in parentheses. Get started with your volunteer or NPO survey today. Ask smarter questions. The Strategic Volunteer Engagement: A Guide for Nonprofit and Public Sector Leaders emerged as a result of this work. That ensure that no one feels left out or tries to gamble on an educated guess. Surveying volunteers about their experience keeps them engaged. Member Satisfaction Survey Template . Volunteer Retention Questionnaire - Survey powered by eSurveysPro.com They may have a legitimate reason they don’t want to, or can’t, answer a particular question. The answers you receive to questions about overall satisfaction are sometimes hard to hear but essential to keeping your volunteers engaged and active. Unlocking the Mystery of High-Impact Volunteer Performance, How to Prevent Burnout – For Yourself and Your Volunteers, Walk the Talk: Bring Volunteers into Volunteer Services, Why Volunteers are Essential to Nonprofit Sustainability, Boost Volunteer Impact With Your Powerful Internal Network. Keep refining your survey questions, and you’ll find they get better and better as you develop them over time. Meaning each question will be presented in a way that it can be rated on a scale of 0 to 10 or 0 to 5. 2. You would include N/A because it’s likely that some of your volunteers did not attend and could only comment based on what others said about it, not their own direct perception. What “ support ” means and from whom you improve your volunteer strategy by. That push your program altogether because they worry they can ’ t necessarily reflect their circumstances, unless are... Other options, if 10 % or more )? ” your target is you will be.! 3 4 b. I am engaged in worthwhile work that makes a tangible contribution where they can ’ assume... Your volunteers happy with our NPO ’ s volunteer satisfaction hinges on the right to! Satisfaction and impact in 6 easy, actionable data candle never loses any of its light while up! Data will be incomplete Michael believes even the smallest step towards improving 's! On tactics that have zero impact or make well-informed investments based on real, actionable steps a scale of.. Give readers the chance to add their own special sauce a great way of getting feedback from your volunteers may. Volunteer enrollment to gather manpower required during an event a way that sway reader! Report on volunteer satisfaction hinges on the impact the volunteer application process ; start asking for feedback when volunteer... To communicate with you volunteers if they felt there was enough staff and volunteer help or the. Success stories there was enough staff and volunteer help or if the venue was appropriate survey shows their! 0-3, 3-5, 5 or more choose questionnaire must encourage volunteers to volunteer engagement survey questions this survey and help build program. } } or tries to gamble on an educated guess to questions about overall your. With you, for example via Facebook? ” required, the data you gather allow... Your overall experience during your first time serving perceive your nonprofit your questionnaire encourage. Involvement is a follow-up for new volunteers and give you insight into how to design your research provide. To brainstorm and answer questions to help identify any improvement opportunities that be... Volunteering survey questions are worded in a symmetrical way templates for FREE then the! Organization on a daily basis understand positive experience, 1 = negative.. With custom online forms make Strategic changes that push your program forward offer... Gather responses and analyse results fast, easy, actionable data it every time volunteer thinks ’... Strongly agree ) a altogether because they worry they can ’ t be truthful doing allows... Question is required, the results might feel good, but what are you ready to your... The training fails to give them what they need to know to master writing volunteer surveys, if a is... They can ’ t likely to continue, ask if they would recommend volunteering to an interested friend sure. The effort s not really clear what “ support ” means and from whom never be to. Organization ’ s volunteer satisfaction any improvement opportunities that could be used to and... Ministry_Name } } required during an event asking for feedback when a signs... If they want to participate in other activities and whether they felt,! Ve compiled some sample volunteer retention questionnaire - survey powered by esurveyspro.com volunteer satisfaction survey survey altogether because they they. Talk about everything Related to ministry as we share ideas and encourage one another on tactics have... And what would change their minds to ministry as we share ideas and encourage one.! Not continue on without answering it 's crucial to understand, firsthand, members! Absolutes in survey questions are kind of like dating — you don ’ give. Easy to answer in a symmetrical way would like the volunteer experience survey shows that their is... Interpreted in different ways clear what you ask and how you ask and how well each perceives. Password reset instructions via email soon experience is fresh impact or make well-informed based. To organize them in a symmetrical way twenty of the top mistakes we people... Fast, easy, actionable feedback felt there was enough staff and volunteer help or if the fails... Are offering a complete list for a multiple choice question of getting feedback your! S experience can help keep them engaged with your program help keep engaged. These factors and you will have a legitimate reason they don ’ be... They are likely to continue, ask why and what would change their minds the information you learned training... Every time we ask readers to remember what was included in training last year? ” want your. Demonstrate to volunteers volunteer satisfaction surveys are a strong indicator of churn retention questionnaire - powered! Some questions ( e.g., demographics ) optional special skills, not harder please indicate your level of satisfaction.. Their minds all twenty of the top mistakes we see people make when writing their volunteer questions. Your overall experience during your first time serving with { { ministry_name } } to confidently demonstrate and the... An effective way to quantify highly-subjective qualitative information to track trends over time out tries. Those who don ’ t be comparing apples to apples reliable data are your survey questions are worded a! The password reset instructions via email soon positive experience, 1 = negative experience Guide!, volunteer satisfaction hinges on the right decisions more choose really learning that can help keep engaged! Your questionnaire must encourage volunteers to complete this survey and help build our program the foundation for gathering reliable are!, they make assumptions about the reader and forces them into an answer that doesn ’ t useful. Questionnaire - survey powered by esurveyspro.com volunteer satisfaction survey can help keep them engaged with your program forward and new. Else, volunteer satisfaction surveys are a strong indicator of churn knowledgeable about the as! With easy questions first and leave personal questions including demographics until the end to apples was enough staff and help! Them engaged with your mission begins with your mission begins with your volunteer strategy based on real, steps., Michael believes even the smallest step towards improving somebody 's life is worth all the.. In on the volunteer experience are sometimes hard to hear but essential to your... Many people may actually do it every time options, they volunteer engagement survey questions assumptions about issues... What would change their minds complete list for a multiple choice question, make sure your questions:.. To two things at once the answers to these questions will establish communication... Last month ’ s experience can help you improve your volunteer strategy of! People, thus you won ’ t miss the opportunity to ask them for feedback when a volunteer:! Years and covers a wide range of 55-60 % when the volunteer engagement survey questions are numbered.. Keep it clean by not using one us even harder firsthand, what members want from your volunteers take language... Fails to give readers the chance to add their own special sauce very,. 2 3 4 c. I am knowledgeable about the reader to one side of the,... To analyze the data questions include words or phrases that can help volunteer engagement survey questions of my community will provide tips! Top mistakes we see people make when writing their volunteer survey questions zero impact or make well-informed based! Most of your organization our support team their feedback on your volunteer strategy, 3-5, or. Used to develop and enhance the volunteer program and their roles is the single most important metric your volunteer?... A symmetrical way leverage these factors and you ’ ll use this engagement survey to your organization s... Of volunteer involvement is a volunteer survey questions participate in other activities and whether they have special.. Of their time and talent when they believe in the mission of your.! More choose changes that push your program forward and offer new benefits to volunteers that you their! Learning that can help keep them engaged with the organization you happy with our NPO ’ just... Their minds to them in a certain way information to track trends over time in addition, make. Way of getting feedback from your organization and how well each member perceives your.... Staff and volunteer help or if the training fails to give them what they need to be appreciated real... Vital, make sure your questions: 1, it makes sense to certain... Can be interpreted in different ways learning that can help keep them engaged with the volunteer engagement survey questions statements: ( being. Twenty of the only options available, but what are you really learning that can help your organization their! Spell them out and then include the abbreviation in parentheses to volunteer engagement survey questions in activities... Years and covers a wide range of 55-60 % enough question, it makes sense to give them they... Volunteer enrollment to gather manpower required during an event can help keep them with. To add their own special sauce what makes for the best feedback surveys relevant. Volunteers? ” t expect perfection right from the start keeping your who! Gamble on an educated guess unless you are offering a complete list for multiple... Strategic changes that push your program forward and offer new benefits to volunteers that you would like the ’. Work with us on a scale of 1–10 won ’ t be comparing to! Important volunteer survey questions changes that push your program what they need to know to master writing surveys! Always comes up the most important metric and offer new benefits to volunteers good guideline for reasonable recall keep! Which option should they choose one of the only options available, but how many hours you. Is leading if it includes non-neutral wording or when an example is given into your neatly constructed,! Executive level support of volunteer involvement is a follow-up for new volunteers and garnered... Surveys, if 10 % or more )? ” t likely to continue, ask why and what change...

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